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Our support team is available 7 days a week. Reach us on WhatsApp for the fastest response — usually under 30 minutes.

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Every channel is staffed by real humans who know the product inside out.

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WhatsApp

Fastest response. Send a message and get a reply within 30 minutes during business hours.

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Email

For detailed technical questions or billing enquiries. We respond within 24 hours.

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Phone

Talk directly to a Vertex specialist. Available Monday–Saturday, 9am–7pm PKT.

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FAQ

Common questions

Quick answers to the questions we hear most often.

No. Vertex Shops does not charge any transaction fees on any plan. You keep 100% of your sales revenue. The only payment processing fees are those charged directly by your payment gateway (e.g. JazzCash or Stripe) — which are industry standard and unavoidable on any platform.
Yes. You can connect any custom domain (e.g. yourbrand.com) to your Vertex store on all plans. We provide step-by-step DNS configuration instructions, or our team can do it for you free of charge.
We support JazzCash, EasyPaisa, HBL Pay, Meezan Bank, Allied Bank, cash on delivery, bank transfers, Stripe (for international cards), and PayPal. Growth and Enterprise plans include all gateways with one-click activation.
Yes. We provide a free migration service for stores moving from Shopify, WooCommerce, or any CSV-based platform. Our team handles product imports, customer data, and order history migration. Typical migration takes 1–3 business days.
Yes. All plans include a 14-day free trial with no credit card required. You get full access to all features of your chosen plan. At the end of the trial, your store stays exactly as you built it — just activate a plan to go live.